Waste Removal Brent Privacy Policy

This Privacy Policy explains how Waste Removal Brent collects, uses, shares and protects personal data relating to our customers in our service area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and the Data Protection Act, how long we keep your data, and the rights you have over your information.

This Privacy Policy applies to all Waste Removal Brent customers and prospective customers in our operating area who contact us, request a quote, book a service, or otherwise interact with us by phone, email, website forms, social media or in person.

Who We Are

Waste Removal Brent is a waste collection and disposal business providing household and commercial waste removal services. For the purposes of data protection law, Waste Removal Brent is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, postal address, property address for collection, email address and telephone number. Service and booking information, such as details of the services you request, booking dates and times, collection instructions, access details, and related communications. Payment and billing information, such as payment status, payment method, transaction identifiers and invoice details. We do not store full card numbers or security codes where card payments are processed by a secure payment processor. Communication records, such as emails, phone call notes, text messages, and social media messages between you and Waste Removal Brent. Website and usage information, such as information you provide through online forms, basic technical information from the use of our website, and preferences you communicate to us.

We generally collect personal data directly from you when you contact us or use our services. We may also receive personal data about you from third parties where it is necessary to provide our services, for example, from landlords, letting agents or commercial partners who book a service on your behalf, or from payment processors confirming payment status.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so under data protection laws. The main purposes and lawful bases are as follows:

To provide waste removal services. We use your identification, contact and service information to provide quotes, arrange and carry out collections, manage bookings and respond to your enquiries. The lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

To manage customer accounts and payments. We process your payment and billing information to issue invoices, confirm payments, handle refunds where appropriate and maintain accounting records. The lawful basis is performance of a contract and compliance with our legal obligations relating to financial and tax records.

To communicate with you. We use your contact details and communication records to respond to questions, send booking confirmations, notify you of changes or issues with your service, and handle complaints. The lawful basis is performance of a contract and our legitimate interests in providing effective customer service.

To improve and manage our business. We may use aggregated or limited personal data to monitor the quality of our services, train staff, manage capacity, and develop new services. The lawful basis is our legitimate interests in operating and improving our business, provided these interests are not overridden by your rights and freedoms.

Marketing communications. We may use your contact details to send you information about services that are similar to those you have previously purchased. The lawful basis is our legitimate interests in promoting our services, or your consent where this is required by law. You can opt out of marketing communications at any time.

Legal and regulatory obligations. We may process your information to comply with applicable laws, respond to requests from authorities, or establish, exercise or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our rights.

Data Retention

We keep personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet legal, accounting or reporting requirements.

In general, we apply the following retention periods:

Customer and service records, including contact details and booking history, are normally retained for up to six years after the end of our relationship with you, to enable us to answer queries, handle complaints and meet our legal obligations.

Financial and transaction information is retained for at least the minimum period required under tax and accounting laws, which is typically six years from the end of the relevant financial year.

Marketing contact details are retained until you opt out or until we determine that they are no longer accurate or needed, at which point they will be removed or anonymised.

Where we no longer need personal data for the purposes for which it was collected, we will securely delete or anonymise it.

Data Processors and Sharing of Personal Data

We may share your personal data with third parties who provide services to us and act on our behalf as data processors. These may include:

IT and hosting providers who store or maintain our systems and data. Payment processors who handle card or online payments securely. Customer communication tools that help us send messages, confirmations and service updates. Professional advisers such as accountants or legal advisers who support our business operations.

These service providers are only allowed to process your personal data according to our instructions, for the purposes we specify, and must take appropriate security measures to protect your information.

We may also share your personal data:

With subcontractors or partner companies who help us deliver waste removal services, where necessary to fulfil your booking. With authorities, regulators, law enforcement or legal advisers where we are legally required to do so or where it is necessary to protect our rights or the rights of others. With another organisation if we sell, transfer or merge parts of our business or assets, in which case the new organisation may use your personal data in the same way as set out in this Privacy Policy.

We do not sell your personal data to third parties.

International Transfers

Some of our service providers may operate outside the United Kingdom or the European Economic Area. Where this results in your personal data being transferred internationally, we will take steps to ensure an adequate level of protection is in place, such as using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training, and regular review of our data handling practices.

While we take reasonable steps to protect your information, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and any relevant authorities in accordance with our legal obligations.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and exemptions. They include:

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete information.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are checking its accuracy or considering an objection you have raised.

Right to data portability. For personal data that you have provided to us and which we process by automated means based on your consent or a contract, you have the right to request a copy in a structured, commonly used and machine readable format and to request that it is transferred to another organisation where technically feasible.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing. We will stop processing your data unless we have compelling legitimate grounds or it is needed for legal claims.

Rights in relation to automated decision making. Waste Removal Brent does not carry out automated decision making or profiling that produces legal or similarly significant effects for customers.

You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve any issues directly.

Contacting Us About Privacy

If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise any of your rights, you can contact Waste Removal Brent using the contact methods you normally use for our services. Please clearly state that your query relates to data protection or privacy so we can handle it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our business operations or applicable laws. When we make significant changes, we will take reasonable steps to inform you. The updated version will apply from the date it is published.